Tammy Finch, Director of Education & Curriculum (new school administrator)
Patricia Brummitt, Director of Business & Operations (new school administrator)
New, 2013 public school, 326 students, K-8th grades. The values process began their 2nd year.
2014 employee enthusiastic loyalty" was a -3 (eNPS), parent discontent (qualitative, 6-8th) was high, and student growth was barely “meeting” state standards
Wanted to go from “good” to “great”, unifying and elevating as an all new staff following a very challenging first year.
Enthusiastic loyalty (employee Net promoter score) increased by over 800% the second year. In three years, the eNPS rose to a 61.
ALL 24 indicators of parent engagement (Gallup) improved the second year, resulting in a 57 parent Net Promoter Score.
Student academic growth rose to “exceeding” the second year and there was a waiting list at all levels.
The Expedition School continues to well meet or exceed state academic standards. The school today is rated by Niche as one of the best public schools in the state.
97-100% Agreed or Strongly Agreed with each item
anonymous whole staff survey administered at the midway point in the process
I understand how the shared values and behaviors will help my team provide a consistent staff-student-parent experience across our school.
My principal is a role model and demonstrates the Shared Values and Behaviors on a daily basis.
I understand I am expected to demonstrate the Shared Values and Behaviors in addition to producing results.
I am committed to doing my part in adopting the Shared Values and Behaviors
Rutitha Fike, CEO
Dr. Gerald Winslow, VP of Mission & Culture
100 year-old institution
13,500 employees in five locations
2006 Gallup patient satisfaction scores at 42%
Wanted to go from “good” to “great”
Large system client of partner of People Ink
After two-years, Gallup scores rose to 86%
Turnover from double-digits to single digits in several positions (e.g. environmental services down from 33% to 6%)
Values-based hiring used for the new heart hospital start-up
2011 patient satisfaction scores in the new hospital were 99%. (Gallup authenticated)