Tammy Finch, Director of Education & Curriculum. Patricia Brummitt, Director of Business & Operations
NEW 2013 public school, 326 students, K-8th grades. The values process began their 2nd year.
2014 employee “enthusiastic loyalty" was a -3 (eNPS), parent discontent (qualitative, 6-8th grades) was high, and student growth was barely “meeting” state standards
Wanted to go from “good to great” - unifying as a mixture of veteran educators new to each other and to leading a school, following a very challenging first year.
Enthusiastic loyalty (employee Net Promoter Score) increased by over 800% the second year. In three years, the eNPS rose to a 61.
ALL 24 Gallup indicators of parent engagement improved, resulting in a 57 parent Net Promoter Score.
Student academic growth rose to “exceeding.” There was a waiting list at all levels.
The Expedition School continues to exceed state academic standards. Today it is rated by Niche as one of the best public schools in the state.
System example: (a patient-centered client of our partner, People Ink)
Rutitha Fike, CEO. Dr. Gerald Winslow, VP of Mission & Culture
100 year-old institution
13,500 employees in five locations
2006 Gallup patient satisfaction scores at 42%
Wanted to go from “good” to “great”
After two-years, Gallup scores rose to 86%
Turnover from double-digits to single digits in several positions (e.g. environmental services down from 33% to 6%)
Values-based hiring used for the new heart hospital start-up
2011 patient satisfaction scores in the new hospital were 99%. (Gallup authenticated)